
Frequently Asked Questions
What size should I choose?
What size should I choose?
Our pieces are designed with a clean, comfortable fit. We recommend choosing your usual size for a true-to-size look. If you are between sizes or prefer a more relaxed fit, size up.
How long does shipping take?
How long does shipping take?
Orders are processed as quickly as possible. Shipping time may vary depending on your location, but you will receive a tracking link once your order has been dispatched.
Can I return or exchange my order?
Can I return or exchange my order?
Yes. If your item is eligible, you can request a return or exchange according to our store policy. Items must be unworn, unwashed, and returned in their original condition.
How should I care for my clothing?
How should I care for my clothing?
To keep your pieces looking their best, we recommend gentle washing, avoiding harsh bleach, and air drying when possible. Always check the care label on each item before washing.
You'll Love It or We'll Make It Right.
Free returns within 30 days. Tracked shipping on every order. Questions? We're here — support@hatbase.shop
Note:1. Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size between two sizes. Please allow 2-3cm differences due to manual measurement.
2. Please check the size chart carefully before you buy the item, if you don't know how to choose size, please contact our customer service.
3.As you know, the different computers display colors differently, the color of the actual item may vary slightly from the following images.



