Shipping Policy

At HATBASE, we strive to provide clear and accurate delivery information. Please read our shipping guidelines below to understand how your order is processed and delivered.

1. Shipping Destination and Cost

Our primary market is the United States. We provide Free Shipping on all orders delivered to US addresses, with no minimum purchase required.

2. Order Processing Time

All orders require 1 to 3 business days to process before they are shipped. During this phase, we verify your order, perform quality checks, and securely package the items. Processing occurs on business days (Monday through Friday) and does not include weekends or public holidays.

3. Estimated Shipping Time

Once your order has been processed and dispatched from our fulfillment facility, the estimated transit time is 7 to 14 business days. The total estimated delivery time from the moment you place your order is approximately 8 to 17 business days.

4. Order Tracking

After your package is shipped, we will send an automated shipment confirmation email containing your tracking number and a tracking link. Please allow 24 to 48 hours for the carrier's system to update the tracking information.

5. Shipping Delays

While we work closely with our shipping partners to meet our delivery estimates, unforeseen circumstances such as severe weather, postal carrier delays, or high-volume holiday periods may affect transit times. If your order is significantly delayed beyond our standard timeframe, please contact us at support@hatbase.shop.

6. Customs, Duties, and Taxes

For deliveries within the United States, items typically do not incur additional import duties. However, should any local taxes, customs duties, or administrative fees be applied upon delivery, these are the sole responsibility of the customer. HATBASE does not collect or cover these external charges.