Return and Refund Policy

We want you to have a great shopping experience at HATBASE. If you are not satisfied with your purchase, please review our return and refund guidelines below.

1. Order Cancellation Window

We accept order cancellations or modifications strictly within 1 to 2 hours of placing the order. After this window, your order is automatically routed to our fulfillment center and cannot be altered or canceled. To request a cancellation, please email support@hatbase.shop immediately.

2. Return Eligibility Period

You have 90 days from the date of delivery to initiate a return request. Returns requested after this 90-day period will not be accepted.

3. Return Conditions

To qualify for a return and refund, your item must meet all of the following conditions:

• The item must be completely unused, unwashed, unaltered, and in the exact condition you received it.
• It must be returned in its original packaging with all tags attached.
• All bonus items and accessories included in the set (tote bag, skinny belt, silk scarf, and garment bag) must be returned together with the main item.
• Items that show signs of wear, stains, odors, or damage will not be eligible for a refund.

Note: We currently do not have any final sale items. All regular purchases are eligible for return if they meet the above criteria. There is no separate warranty provided.